At Royal Reality UK, we are committed to providing transparent, fair, and reliable services. This Returns and Refunds Policy outlines our approach to refunding deposits, service fees, and other payments made through our platform or in-person transactions.
1. Service Fees
All service-related fees (such as consultation, property booking, or viewing charges) are non-refundable once the service has been provided.
If a service has not yet been delivered and you wish to cancel, please contact us at least 48 hours in advance, and we will review your case for a possible refund.
2. Holding Deposits
If you pay a holding deposit to secure a property:
The deposit will be refunded in full if the landlord or agent decides not to proceed.
If you (the tenant or buyer) withdraw your interest, the deposit may be partially or fully non-refundable, depending on the circumstances and any prior written agreement.
Any deductions will be clearly explained and documented.
3. Property Reservation Fees
Reservation or booking fees paid to hold a property are generally non-refundable unless:
The property becomes unavailable due to reasons beyond your control
You were misled with false or incorrect information (as determined after review)
4. Refund Processing Time
Approved refunds will be processed within 7 to 14 business days to the original payment method. We will notify you by email once the refund has been issued.
5. Non-Refundable Payments
The following payments are non-refundable:
Admin/processing fees
Property inspection reports (once delivered)
Marketing or listing fees for landlords/sellers
Legal document processing fees
6. Disputes & Support
If you believe a refund should be issued due to poor service, misrepresentation, or any other valid reason, you may submit a written complaint to our support team. We aim to investigate and respond within 5 working days.
Royal Reality UK reserves the right to modify this Returns & Refunds Policy at any time. Any updates will be posted on this page, and the new policy will take effect immediately.
